36 Good Corporate Governance Principles and Code of Business Ethics (Edition 2022) The Company operates a grievance mechanism which hears and manages complaints with transparency and fairness, lending proper protection and fairness to the complainant and those cooperating with factfinding. Information on an active case in question is kept confidential and so is the inquiry process. In any case, the allegedly wrongful party is protected till proven guilty following a fair inquiry. See EGCO’s “Whistleblowing Policy” for details. Because EGCO Group invests in multiple locations in Thailand and beyond, to manage taxation efficiently and reducing risk from complex transaction, EGCO has a tax policy and practice guideline which focuses primarily on compliance, tracking and managing tax-related risk to ensure compliance and optimal benefit for EGCO. At EGCO we hold occupational health and safety as our fundamental responsibility and one of the key success factors in the organization’s sustainable growth. The Company puts in place and constantly improves its OHS system in compliance with laws and regulations, with oversight and supervision, elimination of harm and risk mitigation. We set OHS targets along with monitoring and evaluation to ensure those targets are met in parallel with compliance. The Company regularly provides advice and motivates the Personnel and engages those involved in OHS work. 4. Tax Policy 5. Occupational Health and Safety
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