21 Electricity Generating Public Company Limited General Principles Directors’ Code of Business Ethics Appendix Code of Business Ethics Anti-Corruption Good Corporate Governance Principles Whistleblowing Handling Process Complaint Receiver receives the report. IA registers the report. IA preliminarily reviews the complaint. IA proposes the complaint and suggestion to PSD. PSD appoints Investigation Committee. IA informs the whistleblower of complaint reception. Investigation Committee investigates and suggests corrective & preventive measures and disciplinary actions. Investigation Committee proposes to PSD for consideration and acknowledge Complaint Receiver & IA. Investigation Committee proposes to Chairman/LID for consideration and acknowledge Complaint Receiver & IA. Investigation Committee investigates and suggests corrective & preventive measures and disciplinary actions. IA informs the whistleblower of complaint reception. Chairman/LID appoints Investigation Committee. PSD appoints Investigation Division. Investigation Division informs the whistleblower of complaint reception. Investigation Division investigates and suggests corrective & preventive measures and disciplinary actions. Investigation Division proposes to PSD for consideration and acknowledge Complaint Receiver & IA. Investigation Division informs the whistleblower of investigation result. IA informs the whistleblower of investigation result. CS gathers information to disclose in the Annual Report. Remark: IA means the Internal Audit Division PSD means the President LID means the Lead Independent Director CS means the Corporate Secretary Division The report is dismissed. IA informs the whistleblower. The report is dismissed. IA proposes the complaint and suggestion to Chairman/LID. Relevant division proposes the complaint and suggestion to PSD. IA transfers the complaint to relevant division. Complaint against other stakeholders Complaint against general Personnel Complaint against directors, PSD, or direct subordinates of the PSD Groundless Well-grounded Well-grounded Well-grounded Groundless Groundless Relevant division informs the whistleblower.
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